Terms of use

The website is an online store which is the online presence of the company PAPADOGIANNAKIS NIKOLAS (Tax I.D.: 143695945, D.O.Y.:RETHYMNOY), with headquarters at DIMOKRATIAS 51 STR, 74 100 RETHYMNO  Tel: 2831054795 Fax: 2831050911

A prerequisite for trading on our online store with prospective customers is that they provide some personal data. When a customer places an order their full name, delivery address, telephone number of a land line (or any other known telephone number), e-mail, and in case payment will be made with a credit card, the number and expiration date of the card, will be required. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).

The relevant customer data will be notified to the responsible bank (e.g. credit card number and expiration date) in order to complete the transaction of the ordered products. After the transaction is completed, the information is DELETED from the company database ensuring an even higher level of security.

The website uses the SSL (Secure Sockets Layer) protocol for secure online trading. This way all personal information like credit card numbers, names and addresses, become encrypted so that they cannot be read or altered during their transfer over the Internet.
Today the SSL protocol is the international standard for online security (web sites), for internet users, and for encrypting data between the network users and network servers (web servers). Encrypted SSL communication required all the information sent between the client and the server to be encrypted by the sending software and decrypted by the receiver software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism which automatically verifies whether the data has been modified during transport.

The characteristics and other elements of products for sale are available online and those who are interested in information can follow the search instructions that that are in the e-shop sight by clicking on the respective product.

For any order cancellation (full or partial) an e-mail needs to be sent to or fax to 2831050911. This option is offered to the customers until the moment that they are informed by e-mail for the shipping of their order. After this point no cancellations or changes to your order are possible.

To facilitate and serve all those who wish to make purchases from our online shop, offers customers the following payment methods:
1. Charging a credit card. The charge in your credit card happens the day the procedure for shipping the goods begins. has taken all of the necessary measures to secure credit card transactions.
2. Cash on Delivery, the moment the products are received.
For purchases more than 100€ the delivery charges are free within Greece.
Also offers the customer the choice whether the transaction will be made with a receipt or invoice. Please inform us by email or telephone if you need an invoice at the day of order. Invoices are issued provided that the following information is given: Name, Tax I.D., D.O.Y. and description.

The prices shown in the catalogues under each product include V.A.T. The V.A.T. on all consumable products is 13% while cosmetics are 23%.

The customer has the right to return the products that they have purchased, without penalty and without being required to explain the reason for returning the product as long as it is within seven (7) days from the date of receipt of the product. In this case the customer is only charged for the cost of returning the goods.
Returns are only accepted if the goods are in the same condition that the customer received them in without i.e. the packaging being removed or being unsealed and along with the relevant receipt or invoice.
In order to avoid inconvenience, it is a good idea to carefully inspect the product upon receipt for its condition and to see if the packaging is intact in order to detect any visible defects (e.g. wrong type, etc.).

In the event that you would like to return your product that you purchased from, the address that you should send your product to be returned is: Dimokratias 51 , 74100 Rethymno Greece with the required receipt or invoice accompanying them.

Shopping Cart

0 items
Ελληνικά English Russian
Quick Find
Use keywords to find the product you are looking for.

Advanced Search